0191 226 3440
0779 124 6049

(open everyday 9am - 9pm)

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Family Recovery Service

Improving the lives of families affected by alcohol and drug use.

Important COVID-19 Update

We want to reassure you we are still here to help you manage substance misuse within your family. Although we are currently not able to offer face to face appointments, we will continue to support you through digital and telephone support.

We’re still here for you!

We are working hard to ensure our services continue to be accessible for families and Carers during the COVID-19 pandemic.

Do you need help?

Is your life affected by someone else’s drug or alcohol use? We can help you.

Thank you for the support!

Stories of Hope

Our services have improved the lives of 1000’s of families

Our Services

We help you to understand your situation and ensure you and your family stay safe. We offer support to help you cope with difficult situations and behaviours. We ensure you look after your wellbeing whilst also helping your family member. 

1-2-1 Support

Face to face, online or via telephone.

Group Support

Face to face & online.


Telephone -Text – WebChat

9am-9pm, Monday-Sunday 

Young Person Project

A specialist service for young people living in Newcastle aged 11yrs to 18yrs.


We can offer a range of health, education and training packages.

Volunteering Help

Your time makes the difference.

Many people have found themselves drinking more during the pandemic – and at levels that can harm health.

It is more important than ever before to look after our mental wellbeing and physical health – and cutting back on alcohol can help us do that.

On 11th November Balance is launching a new campaign “Alcohol – Not the Answer” to encourage people to cut down and take more drink free days.

Click on the link below to find out more information about the effects of alcohol and tips on how to cut down

Alcohol awareness week November 16-22, 2020


0191 226 3440 / 07791246049

(open everyday 9am – 9pm)

or request a call back at a safe and convenient time