0191 226 3440

(open everyday 9am - 10pm)

Stay connected


Family Recovery Service

Improving the lives of families affected by alcohol and drug use.

How to contact us

You can contact PROPS on 0191 226 3440 to speak to somebody any time between 9.00am to 9.00pm every day, including Saturday and Sunday, and bank holidays.

Note after 4.30pm on weekdays and 9.00am to 9.00pm at weekends and bank holidays you will be calling the helpline, 0191 226 3440 – if the line is busy, please leave your name and contact details and we will call you back.

You can also leave us a message to request a call back via the website here. If you are contacting us via the website your message will be picked up on Monday, or Tuesday if it is a bank holiday weekend.

Do you need help?

Is your life affected by someone else’s drug or alcohol use? We can help you.

Thank you for the support!

Stories of Hope

Our services have improved the lives of 1000’s of families

Our Services

We help you to understand your situation and ensure you and your family stay safe. We offer support to help you cope with difficult situations and behaviours. We ensure you look after your wellbeing whilst also helping your family member. 

1-2-1 Support

Face to face, online or via telephone.

Group Support

Face to face & online.



9am-9pm, Monday-Sunday 

Young Persons’ Project

A specialist service for young people living in Newcastle aged 11 to 18 years old and North Tyneside, aged 5 to 18 years old.


We can offer a range of health, education and training packages.

Volunteering Help

Your time makes the difference.


0191 226 3440

0191 226 3440 helpline is open everyday 9am – 9pm or request a call back at a safe and convenient time