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0191 226 3440

(open everyday 9am - 9pm)

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Structured programmes

Community Reinforcement Approach and Family Training intervention – CRAFT 

Community Reinforcement Approach and Family Training is an internationally renowned program designed to teach you different approaches to addressing the problems caused by alcohol and drugs within your family or friendship group.

CRAFT encourages you to replace nagging, pleading and threatening behaviour with a more positive motivational approach.  

Evidence suggests that compared with similar programmes, CRAFT is four times more likely to result in substance users entering into treatment and three times more effective in helping them to stop their substance use.  

CRAFT aims to: 

  1. Improve your emotional health, physical health, and relationships
  2. Reduce your loved one’s harmful drinking and/or drug use 
  3. Support your loved one’s into treatment* 

* With help from you, your loved one’s will be better placed to: 

  • Motivate themselves to engage with treatment services 
  • Recover more effectively 

Treatment could be engaging with a GP, alcohol and drug services, hobbies, peer support meetings such as, Alcoholics Anonymous, Narcotics Anonymous and SMART meetings. 

CRAFT gives you the skills and knowledge to manage your situation. The program is delivered by our team of qualified and experienced CRAFT Practitioners over eight one to one or group sessions. 

The CRAFT programme has been adapted to support Military families facing complex PTSD and moral injury issues.

CRAFT has also been adapted to support neurodiversity within families.

Please contact us for more information. 

Additional Support : Family Mediation

We offer our carers an opportunity for Family Mediation. This is a process which can help decrease conflict within families and find new ways to positively communicate and strengthen relationships.

How to contact us

The PROPS helpline

You can call PROPS on 0191 226 3440 to speak to somebody any time between 9.00am to 9.00pm every day, including weekends and bank holidays.

If the line is busy, please leave your name and contact details and we will call you back.

Request a call back

You can leave us a message to request a call back at a safe and convenient time via the website here

If you are contacting us via the website on Saturday, Sunday or a Bank Holiday your message will be picked up on the next working day in the office.